Help Center

Welcome to the Help Center

Welcome to the Amity Help Center

Whether you’re looking to learn more about our products or a long-term user, our support portal can provide you all the information you need to use our solutions seamlessly. Use this page to report any issues you may have encountered or browse our extensive library to find product information, user guides, and more.

Topics

  1. FAQ
    1. Make a User an Admin of my Workspace
  2. Getting Started
    1. How-to article

Portals

  1. Eko Support

    Welcome! You can raise a Eko Support request from the options provided.

  2. Amity Robotics - Customer Support

    Welcome to Amity Robotics Customer Support. Please use the options provided to raise your request.

  3. [Internal] IT Support

    Hi everyone! Welcome to the ticket submission portal. Please choose the type of request you would like to submit.

Suggested forms

  • Report an incident in Amity Bot Support

    Report an issue encountered on your ConvoLab system. This does not cover flow-related implementation issues. Please refer to Service Request if you're looking into getting assistant on product implementation and usage.

  • Emailed request in Amity Bot Support

    Request received from your email support channel.

  • Service Request in Amity Bot Support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • General Enquiry - English version in Eko Support

    Product How-to, Additional Report Request, Login Issue, Product Feedback, Service Request etc. Please select 'Incident Report' if you’re looking for our support on product defect or incident.

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